Patient Resources

Patient Portal

Complete patient registration and patient medical history online

You may conveniently fill out your patient registration and your patient medical history online. When you call to schedule your appointment, you'll be given a password, which will allow access to the "Patient Portal" on our website. Simply fill out your patient registration and your patient medical history prior to arrival at our office. It is that simple, and will expedite your visit at our office.

» Click here to visit the Patient Portal

Patient Forms & Information

Alternatively, although more cumbersome, you may print out our "Patient Registration Form" and the "Patient Medical History Form", for completion. Please fill out these forms and bring them with you to our office at the time of your appointment.

For your information, you may review the following forms:

Office Hours

Kentucky Eye Center is open Monday through Friday, for your convenience. Normal business hours are 8:30 AM until 5:00 PM, Monday through Friday.

Appointment scheduling

We will work hard to obtain the earliest possible date for you when you call to schedule an appointment. Most eye examinations can be scheduled within 1-2 weeks of your request. Emergency eye problems and other same day problems will be accommodated and are welcome.

If you are a new patient, and we have not seen you in the past, please plan to arrive at least 15 minutes prior to your scheduled appointment time.

Cancellation policy

We require a 24-hour notice for all canceled or rescheduled appointments. A charge may be applied to your account if appropriate notice is not given.

Insurance information

Our office accepts most insurance plans, including many vision plans. Below is a list of the most common plans with which we participate. If you do not see your plan listed, please call your insurance carrier to find out if we are on their panel.

Vision Plans

  • Eyemed
  • VSP
  • Comp Benefits/Humana vision
  • Avesis

Medical Plans

  • Anthem
  • CHA Health, GEHA
  • Humana–Caresource
  • United Healthcare
  • Bluegrass Family Health
  • Aetna
  • TRICARE
  • CHA health, GEHA
  • United Medical resources
  • PHCS
  • Multiplan
  • CIGNA
  • Kentucky Health Cooperative
  • Medicare
  • HealthNet
  • Coventry
  • Wellcare
  • Passport
  • UMWA
  • Mail Handlers Benefit Plan

Payment Information

For your convenience our office accepts cash, personal checks, and credit card payments by Visa, Mastercard, and Discover. Payment is due at the time that services are rendered. If you are being seen in an emergency situation and need to make payment arrangements, those will need to be approved prior to receiving services.

NSF Checks: Any check that does not clear your back account will result in a $30.00 fee.

Billing policies

As a courtesy to our patients we will gladly bill your medical or vision claims for you. While the filing of your insurance claims is a courtesy we extend to our patients, any unpaid charges are the patient responsibility.

Any out of pocket expenses, such as deductible, coinsurance and/or copays are due at the time of service. If you do not bring your copay with you to the appointment, we will gladly reschedule the visit.

If you do not have insurance, payment in full is due at the time of service.

If there is a balance on your account after filing your insurance carrier, you will receive a statement. Payment is expected within 30 days of receiving your statement. Accounts with unpaid balances after 30 days will be considered delinquent, and may be imposed an additional fee by collections process.

Emergency Instructions

Normal office hours are Monday to Friday, 8:30 am until 5:00 pm. Please go to your nearest emergency room if you are experiencing a life-threatening emergency.

If you are experiencing an ocular/eye emergency, after hours, please call 859–258–4000 to reach the ophthalmologist on call.

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